Jamie Faulkner – Chief Operating Officer

Imagine having a market research consultant who really gets it. One who has walked in your shoes. Once Jamie Faulkner experienced first-hand as a customer how research findings could improve operations, she decided to make it her life’s work. At Sterling, she affects positive change through driving strategies and tactics that are based on customer input, market trends, and both short and long term goals. Jamie applies her diversity and leadership training, extensive retail expertise, and skills as a market research consultant to helping you succeed at managing the entire customer experience.

Much of Jamie’s end-user insight comes from her extensive retail management experience, including more than 20 years with Wal-Mart Stores, Inc. Hand-picked by the President and CEO to represent Wal-Mart stores nationally on a corporate task force, Jamie analyzed supply-side data plus measurement, collection and data usage to improve in-stock positions. Major systemic improvements resulted from her recommendations on how to improve the perpetual inventory system.

Jamie has a track record of driving improved business results in profit-driven environments through technology. She was also selected for special assignment travel to other markets to analyze competition, create data, and draft recommendations on how to handle competitive threats. Jamie’s attention to detail extends to her lifelong love of art. A fan of leisurely strolls through art shows, she’s fascinated with how the work was created and displayed.

Jamie earned a Bachelor of Science Degree in Business Administration from the University of Missouri with a major in Marketing. She also earned a Masters Degree in Business Administration from the University of Tampa.