Why should I select Sterling Research Group as my vendor?

As an approved HCAHPS provider, Sterling offers:

• Experience - Satisfaction research is one of Sterling’s core competencies.  Sterling has conducted satisfaction research for over 23 years.

• Customization - HCAHPS was not designed to replace hospital's existing loyalty study.  If you have an existing patient satisfaction survey, Sterling can provide consultation on the best options for continuing to gather that data as well as HCAHPS data.  If you do not have a patient satisfaction survey program in place, we can develop a custom satisfaction program of surveys for your hospital and outpatient centers.

• Real-time Data Access - Having access to timely results is key in responding to patient's needs. To facilitate real-time data access, Sterling provides:
  
  
  • Email Alerts - instant e-mail alerts prompt managers to follow up with patients who have requested to be contacted or those who experienced a problem or dissatisfaction.

   

  • Online reports – Sterling offers a customized online reporting system that allows managers at all levels in your organization access to their results so that they can react to changes and focus on improving satisfaction and loyalty.